Returns & Exchanges

At Crystals & Jewelry, we want you to be completely enchanted by your new treasures. If your piece isn't the perfect fit, we offer a hassle-free 30-day return policy for all unworn items in their original packaging.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place the jewelry and crystals in their original velvet pouches or gift boxes, ensuring they are securely padded to prevent damage during transit.

3

Affix Shipping Label

Download and print the prepaid shipping label provided through our portal and securely attach it to the outside of your return parcel.

4

Receive Your Refund

Once our gemologists inspect the returned items, we will process your refund or ship your new exchange piece within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing